You may return any non personalised product(s) within 28 days of delivery providing it is in the original packaging and suitable for resale. You will be responsible for return postage and will need to keep evidence of your return (receipt of return postage with a tracking number.) 

Returns can take up to 20 working days to be processed. This does not include any products that are clearance of leftover stock. 

Fault or damage caused by accident, misuse, negligence and normal wear and tear is not covered by this policy. Your statutory rights are not affected.  

In the unlikely event that you receive items which are damaged or defective in any material respect, please contact us within 3 days of delivery of the item(s) in question. You will also be required to provide an image which clearly shows the defected item.  

Unless incorrectly supplied or deemed to be faulty we cannot accept the return of: 

• Goods that have been embroidered or printed unless there is a fault on the garment. 
• Goods that have been assembled in line with your requirements. 
• Goods that have been specially procured in line with your requirements and are personalised. This does not affect your statutory rights. In the event of goods arriving with production or manufacturing errors Health Worker Uniforms reserves the rights to correct this. 

If goods are deemed to be incorrectly supplied or deemed to be faulty, you will be returned the postage fee. We can only compensate postage up to the fee of £4.95 and with evidence of your return (receipt of return postage WITH tracking number).  

Products returned as faulty may be examined for faults. If the fault found is due to normal wear and tear, misuse, negligence, wilful damage or accident we may not offer a refund to you. Upon the completion of the examination, you will be liable for the delivery fee to have the item(s) returned back to you.  

We reserve the right not to return a postage fee on goods deemed to be incorrectly supplied or deemed to be faulty if you do not return your goods within 28 days of delivery or if we have to collect any parcels from a DropShop, Depot or anywhere other than our premises.  

Please be aware that will be able unable to offer a refund, exchange or replace any of our products if any fault is corrected by any party or persons other than Health Worker Uniforms or Health Worker Uniforms suppliers.   

Please note that refunds of goods does not include the delivery fee, the refund is for goods purchased only.  

Returns address: 
Health Worker Uniforms, 19 Cocker Avenue, Poulton Industrial Estate, Poulton-le-Fylde, Lancashire, FY6 8JU

Health Worker Uniforms reserves the right to the final decision on whether goods can be returned & refunded. All personalised items cannot be returned, this includes all garments that have a custom design requested by the client (Embroidery & Printing). 

Health Worker Uniforms reserves the right to the final decision on whether goods can be Refunded or Cancelled. Once an order surpassed 3 working days the order can no longer be amended, cancelled or refunded.

Last updated: 1st July 2024