This indicates the billing address is incorrect.

Please ensure the billing address is where your credit/debit card is registered to (this may be a different address to your delivery address).

If your order is showing as failed, this may be due to the zip code (post code) being incorrect.

The transaction on your bank account will be pending and should go back into your account within 5-7 working days

Therefore, we have not received payment for your order and until you receive an order confirmation email, your order has not been processed by us.

Amendments to your order can be made within a maximum period of 24 hours from placing your order. Once you order has already been placed into production we will not be able to make any amendments to your order.

Once your order has been dispatched, you will receive a notification from ourselves and our DPD.

Our courier, DPD will also contact you to provide a tracking number and a time slot for delivery on the day your order is scheduled for delivery.

Your personalisation can have up to 3 lines, each with a max of 11 characters.

Please fill in the personalisation with the details you would like to have on your garment.

We will manually put your personalisation on separate lines for you.

We usually put your name on the first line and job role/ward on the lines underneath.

NHS internal email addresses usually bounce back/undeliverable due to security restorations imposed by NHS England/

Please keep this in mind when placing your order.

We would advise you to use a personal email address so you receive an order confirmation email.

Order confirmation emails will be received from orders@healthworkeruniforms.com and may go to your spam/junk folders.

Of course we can but please note there will be an additional charge.

A member of our team will be in touch regarding additional delivery charges whilst processing your order.

Unfortunately as the garment has been personalised we cannot exchange the garments for a smaller size as it is not suitable for resale. For more information on our returns policy click here.

Our garments are unisex in sizing so there is no direct correlation to women’s sizing to our fleeces.

All our product pages include a recommended size guide based on the UK average body types.

Unfortunately due to our branding process we are unable to alter this configuration. 

We do not offer further NHS, Blue Light or Student discounts as our products are already discounted for NHS staff members.

Please follow us on our social media channels to see any future limited promotions.

These conditions of sale are in accordance with Department of Health & Social Care guidelines.

 For an order to contain an NHS branded garment, the Payment must come directly from an NHS organisation.

This may be through a Purchase Order from the hospital or the payment will be completed on a company card.

Orders cannot be cancelled after 24 hours of purchase. Amendments to personalisation can be made up to 3 days after purchase unless your order has entered production. Once any order enters production the order cannot be refunded or cancelled.